Before you visit
Salon Policies& booking terms
We want every visit to feel relaxed and fair for everyone. These terms explain how booking, cancellations and appointments work, so you know exactly what to expect.
At a glance
- ✦£30 booking fee for maintenance and refits, taken off your final bill
- ✦50% booking payment for new hair fittings
- ✦Confirmed hair orders are non-refundable for change of mind once part payment is made
- ✦Complaints are put right, not refunded — where a fitting issue is identified we'll fix it at no charge
- ✦Extension refits every 6–8 weeks; hair-loss refits every 4–6 weeks
- ✦Purchase and use our recommended aftercare products
- ✦Cancel or move with more than 7 days' notice to avoid extra charges
- ✦Arrive on time with freshly washed, completely dry hair
- ✦Please attend alone, and no children or babies
- ✦Your statutory consumer rights are never affected
- ✦Photos and videos are used unless you opt out in writing before your appointment
- Maintenance and refit appointments: a £30 booking fee is needed to secure your appointment. This is deducted from your final balance.
- New hair fittings: a 50% booking payment is needed to secure your appointment and allow us to order your hair.
Appointment booking payments are kept only where our cancellation terms below apply, and only to cover the reasonable costs and lost time we incur. Payments towards confirmed hair orders are subject to section 6 below. Consultation fees and booking arrangements can differ by service, and we'll always tell you what applies before you book.
We know life happens. The more notice you give, the more likely we can offer your time to another client.
- More than 7 days' notice: no cancellation fee beyond any booking payment kept under these terms.
- Between 48 hours and 7 days: 50% of the appointment cost.
- Less than 48 hours: 100% of the appointment cost.
- No-shows: 100% of the appointment cost.
Any booking payment you've already made counts towards these charges, so you're never charged twice. The same notice periods apply when you reschedule. Any outstanding charges need to be settled before we can take a new booking.
These charges reflect the reasonable losses we face when a reserved appointment can't be filled. They do not affect your statutory rights.
Cancellation calculator
Thinking of cancelling or moving your appointment?
We completely understand that plans change! Use our little calculator to see how much notice you need to give and what charges may apply before making any changes.
Please note: booking payments are always retained, whether you cancel or reschedule. The estimate below shows any additional charge on top of your booking payment.
Add your appointment date, time and price to see your estimate.
This calculator is for guidance only and does not cancel or change your appointment. Final charges depend on your agreed booking terms, costs already incurred and applicable consumer rights. Please contact Blondie Locks if you're unsure.
Questions? Message us on WhatsApp (07784 277117) or email blondielockshair@icloud.com.